Cancellations and Returns

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Cancelling your order

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. The goods should be returned to Zen Personal Care Ltd, 135 London Road, Boston, Lincolnshire PE21 in their original packing and in their original condition.

Zen Personal Care will not accept any responsibility for loss or damage to goods returned until they are received at our above address. We recommend that returns are sent by Recorded Delivery.

Once we receive the goods in saleable condition, we will refund your debit/credit card

Customers are responsible for the cost of returning the goods to Zen Personal Care. Please note, we do not refund any carriage charges paid.

Return of goods

We will refund or replace products bought from us if they are returned to us in their original unopened and resalable condition.

Customers are responsible for the cost of returning the goods to Zen Personal Care. Please note, we do not refund any carriage charges paid.

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